United has this system whereby passengers are encouraged to give feedback on their flights. It is something I generally try to remember to do because I like seeing a company prepared to listen to its customers. Also most of my feedback is positive.

Today, however, I discovered something interesting. If your United flight gets canceled and they pass you over to another airline to get you home, then you no longer count as a United passenger and you are not allowed to give feedback on the flight. Also you don’t get the miles for the flight.

I can see exactly why this happens. It is actually a problem with their computer systems. But it really is a very bad way to deal with customers that you have inconvenienced.